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Terms and Conditions

IMPORTANT LEGAL NOTICE

Introduction

This legal notice shall apply to the content of this booking engine in its entirety. Please take the necessary time to read these Terms and Conditions of Use (hereinafter referred to as the ‘Terms of Use’), as your use of this booking engine shall be construed as your acceptance of these Terms, regardless of whether you decide to register with us or not. If you do not accept these Terms, please refrain from using the booking engine. Your use of any of the features of the booking engine shall be construed as your acceptance of this legal notice in its entirety. If you do not accept the Terms of Use or agree to be bound by them, please discontinue your use of the booking engine immediately.

The booking engine uses CarTrawler technology and permits you to make use of this technology to reserve vehicle rental services with third-party providers. Upon accepting the Terms of Use or using any of the features of this booking engine, you agree to use the booking engine and the technology supporting it and made available through it in accordance with the Terms of Use. Furthermore, you acknowledge that the Terms of Use constitute an agreement between CarTrawler and you.

CarTrawler may modify this legal notice at any time by updating this publication. You should check the booking engine periodically in order to familiarise yourself with the most current legal notice, as it is legally binding to you. Certain provisions of this legal notice may be substituted with legal notices or conditions appearing in specific pages of the booking engine.

All references to the booking engine in these Terms of Use shall be understood to include any reservations made through the CarTrawler customer assistance call centre.

About us

This site is operated by Etrawler, a commercial corporation formed in Ireland under the tradenames CarTrawler, ArgusCarHire and Holiday Autos (hereinafter referred to as ‘Car Trawler’, ‘we’, ‘us’, and ‘our’). The company is recorded in the Commercial Registry of Ireland under number 93433, and its legal address is Classon House, Dundrum Business Park, Dundrum, Dublin 14, Ireland. The main corporate address is Classon House, Dundrum Business Park, Dundrum, Dublin 14, Ireland. The company’s VAT number is IE4693898K. You can contact us by telephone at +44 2030269152 or via email at info@cartrawler.com.

CarTrawler enables making reservations for vehicle rental services. CarTrawler neither owns nor directs any vehicle rental company. The contract for any vehicle you hire shall be between you and the rental vehicle provider. The terms and conditions of the rental contract between you and the service provider will be made available in this booking engine when you select the type of rental vehicle provider and enter the other relevant information. CarTrawler makes no guarantees or warrantees whatsoever in relation to any rental vehicle provider or any vehicle offered for hire by any of the providers. The rental vehicle provider is solely responsible for supplying you with the vehicle you hire through this booking engine.

Fees and taxes

The rental vehicle provider shall be responsible for correctly processing your reservation. The accuracy of the vehicle rental quotes provided by this booking engine, as well as any reservation made through it, will be dependent on the data you provide to the booking engine.

Access to the service

Although CarTrawler makes every effort to guarantee that the booking engine is available 24 hours a day, CarTrawler shall not be held liable if, for any reason, the booking engine is not available for a given period. Access to the booking engine may be temporarily suspended without prior notice in the event of system failures, maintenance or repair activities or for any other reasons beyond the control of CarTrawler.

LIABILITY

In the event that a dispute arises between CarTrawler and you, our responsibility to you, if any, shall be limited to the amount you have deposited for the vehicle rental.

To the greatest extent permitted by law, CarTrawler hereby waives any guarantee, whether explicit or implicit, in relation to the quality, integrity, performance or suitability for a specific purpose of (i) any rental vehicle reserved through this booking engine, or (ii) this booking engine and any of its content, including, but not limited to, the information regarding the vehicle rentals of the providers included in this booking engine, and the technology supporting it and made available through it. CarTrawler reserves the right to make modifications to the booking engine at any time. The information in this booking engine is updated periodically. By using this booking engine, you acknowledge that the data related to the rental and any other information, including, but not limited to, the information published in this booking engine regarding travel and holidays, may contain inaccuracies or typographical errors.

All the rental vehicle reservations arranged through this booking engine are made with a rental vehicle provider and not with CarTrawler. CarTrawler and this booking engine only facilitate the process of making reservations with the rental vehicle providers. CarTrawler is not a party to the contract between you and the rental vehicle provider, and shall assume no liability whatsoever, whether directly or indirectly, with regard to any of the parties in relation to the terms of the contract you sign with the rental vehicle provider. Furthermore, CarTrawler shall assume no liability whatsoever for any problems that may arise with the rental vehicle reserved through such contract or for any other problems between you and the rental vehicle provider. Upon making a vehicle rental reservation through this booking engine, it shall be understood that you have accepted and agreed to be bound by the terms and conditions of the corresponding rental vehicle provider.

EXCEPT TO THE EXTENT THAT THE LAW STIPULATES OTHERWISE, NEITHER CARTRAWLER NOR ANY OF OUR PRINCIPALS, OWNERS, EMPLOYEES, ASSOCIATES, TRAVEL PARTNERS, OR OTHER REPRESENTATIVES SHALL BE HELD LIABLE FOR ANY LOSSES OR DAMAGE, WHETHER DIRECT OR INDIRECT, ARISING FROM, OR RELATED TO, YOUR USE OF ANY INFORMATION, PRODUCT, SERVICE, OR MATERIAL OFFERED THROUGH THIS BOOKING ENGINE, INCLUDING, BUT NOT LIMITED TO, THE LOSS OF DATA, INCOME, BENEFITS, OR OPPORTUNITIES, PROPERTY LOSS OR DAMAGE, AND THIRD-PARTY CLAIMS, OR ANY LOSS OR DAMAGE THAT IS INDIRECT OR CAUSED BY OTHER MEANS, INCLUDING WHEN CARTRAWLER HAD KNOWLEDGE OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE, OR WHEN SUCH LOSS OR DAMAGE COULD BE REASONABLY ANTICIPATED.

The listing of travel-related information or services and the links included in this booking engine are not, nor should they be considered to be, recommendations of CarTrawler, nor are they guarantees or statements to the effect that such information or services comply with a given standard or that they are suitable for your purposes. CarTrawler shall not assume any responsibility whatsoever toward you in the event that the travel-related information or services do not suit your purposes. You must exercise your own judgment when using any such information.

NO ILLEGAL OR PROHIBITED USE

As a condition for using this booking engine, you warrant to CarTrawler that you will refrain from using it for any purposes that are illegal or that are prohibited by, or contrary to, the Terms of Use.

AGE AND RESPONSIBILITY

Upon using this booking engine, you confirm that you are of sufficient legal age to use it and to assume the binding legal obligations for any liability you may incur as a result of its use. Upon using this booking engine, you understand that you are liable, financially or otherwise, with regard to any use of it that is made by you or any other person who accesses it using your login credentials. CarTrawler recommends that you protect your login data.

LINKS WITH THIRD-PARTY WEBSITES

This booking engine may contain links to resources located in servers and websites controlled by third parties, outside of CarTrawler. If you choose to follow such links, you will be exiting this booking engine (website). These hyperlinks are provided solely as a reference for your convenience. The inclusion of hyperlinks to other websites or servers in this booking engine does not imply CarTrawler’s approval of the material published therein (including, but not limited to, any travel-related information or services), or any association with their operators. CarTrawler does not control, nor is it responsible for, such websites and servers or the parties that control them. Therefore, CarTrawler accepts no liability whatsoever for the materials published in such servers or websites, nor for the accuracy or legality of the information included therein. You must rely on your own judgment when contacting such outside websites and servers and using the services therein. If you decide to access any of the third-party websites linked to this booking engine (website), you shall do so at your own risk.

OTHER APPLICABLE TERMS

The Bing Maps Terms of Use (hereinafter referred to as the ‘Bing Maps TOU’) located at http://www.microsoft.com/maps/assets/docs/terms.aspx shall govern your use of Bing Maps in our website. If you use Bing Maps, you must comply with the Bing Maps TOU.

RESERVATION CONDITIONS

Please read the following conditions carefully, as they apply to the reservations you make for vehicle rentals using this booking engine.

  1. Making a reservation

Because CarTrawler operates at a worldwide level, payment for reservations may be made through three different arrangements, as described below:

Payment of a deposit at the time of making the reservation and payment of the balance to the provider upon your arrival at the vehicle rental location.

Payment of the full cost of the vehicle rental at the time of making the reservation and payment only for fuel and any optional extras upon your arrival at the vehicle rental location.

No payment at the time of making the reservation. CarTrawler will make the reservation in your name at no cost, and upon your arrival at the vehicle rental location, you must pay the provider the full cost of the rental.

The payment arrangements for your reservation shall depend on the particular location and rental vehicle provider. You will receive information regarding any necessary advance payments before completing your reservation. Whenever applicable, you must pay the balance to the rental vehicle provider. You must always pay for any extra services you have requested, in addition to any additional costs applied by the rental vehicle provider. To make a reservation through this booking engine, you must use a credit card, such as Visa, MasterCard, or American Express, a debit card, such as Visa Debit, or another payment alternative, such as PayPal, SOFORT, or Giropay. Please bear in mind that not all rental vehicle providers accept debit cards or alternative forms of payment. Therefore, it is recommended that you verify the rental terms and conditions of the provider with which the reservation is being made in order to find out which credit cards, debit cards and alternative forms of payment are accepted. All of the information sent to a payment processer will be transmitted through a secure, encrypted server. Upon making a reservation through this booking engine using your credit or debit card or through PayPal, you acknowledge and agree that, in the event the reservation is cancelled more than two days after it has been made, CarTrawler shall charge a non-refundable cancellation handling fee, as described below in Paragraph C. If you need to make any changes in your reservation, you must inform CarTrawler through the CarTrawler Customer Service Department indicated in the booking engine and inform CarTrawler of the exact details of the modifications to be made. CarTrawler does not guarantee that such modifications can be processed; however, every effort will be made to achieve a satisfactory outcome. Modifications cannot be processed once the rental vehicle has been picked up from the provider. CarTrawler cannot make any refunds in the event that you terminate the rental period prior to the scheduled date. In the event that you need to increase the rental period after picking up the vehicle (for dates not included in the CarTrawler voucher), you must pay the rental vehicle provider directly at whatever local rate is in effect at that time. When making a reservation, you must inform the rental vehicle provider of any possible physical or mental limitations that could affect your rental and use of the vehicle. Failure to inform the rental vehicle provider of such limitations may have consequences on your insurance coverage in the event of an accident. When picking up a rental vehicle, a full driver’s permit from the country of origin (two parts in the case of driver’s permits from the United Kingdom), a valid passport and a valid credit card shall be required for each lessee (driver). If you fail to present the required documentation, the rental vehicle provider may refuse to provide you with the vehicle, and you will forfeit your right to a refund of any amounts paid. If you make a reservation and then fail to pick up the rental vehicle, you will not be refunded for any amounts paid. Please note that, in the event that you arrive late, you will be responsible for contacting the rental vehicle provider. In the event of a cancelled or delayed flight, CarTrawler will not be held liable for any amounts paid. All refunds must be claimed through your travel insurance.

  1. Reservation confirmation

Once your reservation is confirmed, CarTrawler will issue a confirmation on behalf of the rental vehicle provider, but will not be responsible for including any possible charges for additional services, data on the charges, or taxes for services that the rental vehicle provider may apply or for any additional services you may request at the pickup location. CarTrawler recommends that you check your reservation details carefully, including the country, the location and the rental period. If you discover any discrepancy, you must report it immediately through the engine on our website and clearly inform CarTrawler of the exact details of the discrepancy. CarTrawler recommends that you read and observe the rental vehicle provider’s terms and conditions (which are available in this booking engine, although they are subject to periodic changes by the provider) under which the rental vehicle provider is supplying you with the reserved vehicle once you have received the reservation confirmation. The booking numbers included in the reservation confirmation must be indicated in any inquiries, cancellations or modifications related to the reservation.

  1. Cancellations

If you wish to cancel a reservation, the only approved method is to do so through the CarTrawler website. Do not cancel your reservation directly with the rental vehicle provider, as this may entail additional charges. If CarTrawler receives a notice of cancellation within forty-eight (48) hours of the date the rental vehicle is reserved, the full amount paid shall be refunded. If CarTrawler receives a notice of cancellation more than forty-eight (48) hours from the date the rental vehicle is reserved, the full amount paid shall be refunded, minus a cancellation handling fee of no less than €20 and no more than €55. For information on reservation administration/handling fees and any other special conditions that may apply to the reservation, you should consult the terms and conditions of the rental vehicle provider with which the reservation has been made. When cancelling a reservation for which the total rental amount must be paid upon arrival, no cancellation fee shall apply.

You shall be personally responsible for cancelling any additional products you may have acquired along with your rental vehicle reservation. Among other possibilities, this includes products such as insurance with no deductible offered by third parties like Allianz. If you cancel or modify a reservation made with a credit or debit card, CarTrawler shall not be held liable for possible financial losses you may incur as a result of any applicable fluctuations in the exchange rate between the time the original reservation is made and the time it is subsequently cancelled or modified. No cancellations are permitted after the date and time the reservation is scheduled to begin.

  1. Pricing

CarTrawler makes every effort to guarantee that the prices offered at the time of contracting the reservation in this booking engine are exact in every substantial aspect. Nevertheless, CarTrawler reserves the right to rectify the price quoted at the time of contracting the reservation if an obvious or patent error is detected in the offered price. CarTrawler agrees to notify you as soon as possible in the event that the price offered when you made the reservation was incorrect. If there is any change in the price offered at the time of making the reservation, you may choose between paying the corrected price and receiving a full refund of any amounts paid. The exchange rates used by CarTrawler to display prices in the currency selected by the client are updated frequently. However, the exchange rates used by your credit card company may vary. CarTrawler shall not be held liable for any possible discrepancies between the price indicated by CarTrawler and the amount charged by your credit card company as a consequence of the applied exchange rate.

  1. Procedure for submitting claims

In order to be accepted, all claims must be made in writing, directed to CarTrawler’s Customer Service Department, and must be received within 30 days of the end of the reservation period (the date on which the rental vehicle is returned). No claims shall be processed once this period has elapsed.

LIMITATION OF LIABILITY IN CREDIT AND DEBIT CARD TRANSACTIONS

CarTrawler guarantees that all credit and debit card transactions performed through this booking engine are secure. HOWEVER, if any unauthorised charges are detected in the statement of any credit or debit card used in the booking engine at any time while making or after making the reservation, while processing your transaction or transmitting your card information through this booking engine, CarTrawler shall assume no liability whatsoever for possible damages or losses of any kind that you may incur as a consequence of, or in relation to, such use, transaction or transmission, and such liability shall be exclusively dependent on any applicable legal rights. Please note that this booking engine is secured by VeriSign.

COPYRIGHT, NOTICE AND LIMITED LICENCE

All the information published in this booking engine, including, but not limited to, the content, text, graphics, images, tradenames, structure, photographs, buttons, illustrations, and computer code, is protected by copyright, various intellectual property laws, and laws subject to international treaties, and is provided exclusively for your personal use. Unless you have been otherwise authorised in writing by CarTrawler, this booking engine and the content thereof is solely for your personal, non-commercial use. You are not permitted to modify, copy, distribute, compile, transfer, reproduce or display any of the aforementioned elements for personal or commercial purposes. Specifically, upon accessing this booking engine, you agree to:

Refrain from using the booking engine to make speculative or false reservations.

Refrain from using the booking engine to search for providers or their prices.

Refrain from using the CarTrawler name or any CarTrawler trademark for commercial purposes without the prior written consent of CarTrawler.

Refrain from reproducing any of the material found in this booking engine (website) for commercial purposes.

WAIVER OF LIABILITY

This booking engine is made available to users AS IS, and CarTrawler offers no guarantees or promises that (i) this booking engine and the technology (servers, etc.) that enables and supports it are free of flaws or defects, or that (ii) the information published in this booking engine is free of viruses or other elements with infectious or destructive properties. CarTrawler shall assume no liability whatsoever for any possible infection or harmful effects resulting from damaged applications, including, but not limited to, viruses, Trojans, falsifications, frauds or robberies, errors, technical flaws, omissions, delays, unauthorised access, or any other situation that impedes the administration, communication or integrity of the booking engine.

DISCLAIMER

If at any time, or during a given period, we fail to apply one or more of the Terms of Use, this shall not constitute our waiver of such terms or of the rights inherent therein.

HEADINGS AND CARTRAWLER

The headings used in these Terms of Use are provided solely as a reference and shall not affect the meaning or scope of these Terms. As CarTrawler is a tradename owned by Etrawler, it shall be understood that all references to CarTrawler included in these Terms of Use also refer to Etrawler. It shall be understood that all references to the booking engine (website) appearing in these Terms of Use include any reservations made through the CarTrawler customer assistance call centre.

MODIFICATION OF THE TERMS OF USE

CarTrawler reserves the right to modify these Terms of Use and the content of this booking engine for any reason without prior notice and without incurring any responsibility whatsoever toward you, other users, or any third parties. This right shall not affect any Terms of Use that you, the user, may have accepted at the time of making a valid reservation or purchase through this booking engine. You must check for any modifications to these Terms of Use each time you access the booking engine. The rental vehicle provider may periodically modify the terms and conditions (available in this booking engine) under which it is providing you with the reserved rental vehicle. CarTrawler shall assume no liability whatsoever if the rental vehicle provider’s terms and conditions available in this booking engine are, or have been, modified by the provider.

GENERAL TERMS AND CONDITIONS

The Terms of Use, as well as your use of, and access to, this booking engine shall be governed by the laws of the Republic of Ireland. Any dispute arising between you and CarTrawler as a result or consequence of your use of this booking engine shall be submitted to the exclusive jurisdiction of the courts of the Republic of Ireland. Use of this booking engine is prohibited in any jurisdiction in which any of the provisions of the Terms of Use are not recognised, including, but not limited to, this paragraph. You agree that neither these Terms of Use nor your use of this booking engine shall constitute any type of relationship, association, employment or agency between you and CarTrawler. Our fulfilment of the Terms of Use shall be subject to existing legislation and legal processes, and nothing included in this agreement shall prevent CarTrawler from complying with any request or requirement of the bodies and forces of State security or governmental authorities with regard to your use of this booking engine or the information supplied to CarTrawler or compiled by CarTrawler in relation to such use. CarTrawler shall assume no liability whatsoever in relation to such compliance. Although CarTrawler cannot supervise the behaviour of its users when they are offline, any use of the information obtained in this booking engine for purposes of harassing, abusing, or harming other persons, or for contacting, offering advertisements, or proposing sales to any other user or person, shall constitute a violation of these Terms of Use.

PRIVACY POLICY

Our Privacy Policy shall also apply to your use of the website [http://www.cartrawler.com/ct/privacy-policy.html]. It establishes the ways in which we process the personal information that we compile or that you provide to us. Through your use of our website, you accept such processing and confirm that all the information you have provided is accurate.

CarTrawler reserves the right, at its sole discretion, to modify its Privacy and Security Statement at any time. You should review this Privacy Policy regularly in case any modifications have been made. If you have any questions or concerns, please send your inquiry through our website.